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Agents reply around the clock. Logged-in players get their account pulled up instantly.

Payment history, KYC uploads and limits live in your profile, open any time.

Sign up, verify your email and claim the welcome package on your first deposit.

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Question sorted? Your first deposit comes with the welcome package.

Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.

Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.

You can set deposit limits or pause your account from your profile, or ask support to do it. Play is for people aged 18 and over.

If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.

Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.

Thanks for playing with SpinMillion. If we got something wrong, tell us.